Call Centre Officer [tech Mnc/central/ Up $3000]

Singapore, Singapore

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Focus: Strong Verbal and Communication Skills, Customer Service Operations, Call/Contact Centre Experience
Office location: Central
44hrs per week/ 5 days work shift (between 8am to 8pm)
Must be able to work weekends/ public holiday on rotating schedule
Comfortable to work night shift

Adecco is partnering with a Technology Multinational Corporation company to search for a Call Centre Officer

The Talent

The Job

Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
Understand customers\' needs and provide quick, accurate and satisfactory answers to their queries and concerns
Guide callers in navigating the client website and using the available services
Gather customer feedback and sentiments and escalate to the relevant parties for further actions
Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
Maintains and improves service level quality by adhering to standards and guidelines
Handle ad hoc duties as required

Additional Details:

Next Step

Ling Kai Hoe

Direct Line: +65 6697 7174
EA Licence Number: 91C2918
Personnel Registration Number: R22106166

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