Temporary Call Centre Officer x 2 (Contract: 6 Months)
MCF-2023-0827564
76 PLAYFAIR ROAD 367996 Contract Executive 1 year exp Customer Service
$2,250 to $2,250 Monthly 2 applicationsPosted 31 Oct 2023 Closing on 30 Nov 2023
Roles & Responsibilities Contract Duration
6 months
Working Location
Little India area
Working Hours
5 days (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)
Offered Salary
$2,250 per month
Requirements
Diploma holder
Candidates should be tech-savvy, customer-centric, proactive with positive working attitude
Good communication and writing skills in English (written / spoken)
Previous experience working in a contact centre
Handle call enquiries through our hotlines or other channels such as email and webchat:
o Understand customers\xe2\x80\x99 needs and provide quick, accurate and satisfactory answers to their queries and concerns o Gather customer feedback and sentiments and escalate to the relevant parties for further actions o Guide callers in navigating the website and using the available services o Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
Assist in monitoring of contact centre performance and help to streamline operational processes
Assist in auditing of calls and quality service calibration
Deliver excellent customer service, ensuring all escalations and feedback are attended to and addressed promptly and professionally
Perform any other duties and responsibilities as assigned by supervisor
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