Temporary Call Centre Officer X 2 (contract: 6 Months)

Singapore 367996, Singapore

Job Description



BUSINESS EDGE PERSONNEL SERVICES PTE LTD

Temporary Call Centre Officer x 2 (Contract: 6 Months)

MCF-2023-0827564

76 PLAYFAIR ROAD 367996 Contract Executive 1 year exp Customer Service





$ 2,250
to $ 2,250
Monthly
2 applicationsPosted 31 Oct 2023 Closing on 30 Nov 2023

Roles & Responsibilities
Contract Duration
  • 6 months

Working Location
  • Little India area

Working Hours
  • 5 days (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)

Offered Salary
  • $2,250 per month
Requirements
  • Diploma holder
  • Candidates should be tech-savvy, customer-centric, proactive with positive working attitude
  • Good communication and writing skills in English (written / spoken)
  • Previous experience working in a contact centre

  • Handle call enquiries through our hotlines or other channels such as email and webchat:
o Understand customers\xe2\x80\x99 needs and provide quick, accurate and satisfactory answers to their queries and concerns o Gather customer feedback and sentiments and escalate to the relevant parties for further actions o Guide callers in navigating the website and using the available services o Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Assist in monitoring of contact centre performance and help to streamline operational processes
  • Assist in auditing of calls and quality service calibration
  • Deliver excellent customer service, ensuring all escalations and feedback are attended to and addressed promptly and professionally
  • Perform any other duties and responsibilities as assigned by supervisor

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Job Detail

  • Job Id
    JD1383509
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore 367996, Singapore
  • Education
    Not mentioned