Job Description

We are looking for Call Centre Supervisors to join us prestigue client! If you enjoy interacting with people and leading a team, do join us for for good career opportunity for growth!

We are looking for Call Centre Supervisors to join us prestigue client! If you enjoy interacting with people and leading a team, do join us for for good career opportunity for growth!

Our client is a statutory board of the Singapore government & provides great working opportunity!

Job Scope:

• Lead a team of contact center officers, providing guidance, coaching, and support
• Handle general enquiries related to the Client\'s products and services through our hotlines or other channels such as email and webchat
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions
• Guide callers in navigating the client website and using the available services
• Conduct outreach to customers through various communication channels for purposes such as payment reminders or collecting instructions for damaged items.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers and ensure adherence to established procedures and guidelines.
• Collaborate with other departments to address complex customer issues and contribute to process improvements.
• Monitor team performance, track key performance indicators (KPIs), and provide regular feedback and coaching to team members.

Location:

Paya Lebar (Next to MRT)

Working Hours:
Mon - Fri: 8.15am to 6pm (1 hour break) | Sat: 8.15am to 1pm (No break) [Overtime Rate] Only 2 Sat!

Salary:

UP TO $2,400 (Inclusive of $300 Incentive)

CONFIRMATION BONUS + COMPLETION BONUS + MEDICAL & DENTAL BENEFITS!!

Requirements:

• Minimally O / A / N Levels or NITEC in any discipline

• Min 1 years in leading a team in call center environment

• Excellent communication skills - both verbal & written

• Ability to multitask and handle high volumes of customer enquiries.

• Able to work weekends and public holidays

** Interested individuals, please click APPLY button. We regret to inform that only shortlisted candidates will be notified.

Kaelyn Koh Cu Yan
Direct Line: +65 6697 7875
EA License No: 91C2918
Personnel Registration Number: R22107353

Adecco