Call Centre Supervisor *west* #hdt
Singapore, Singapore
Job Description
Description
- Supervise and lead a team of staff in the Contact Centre in handling the day-to-day payment enquiry related matters and to ensure all key KPIs such as average response time, abandoned call rate and quality assurance are met.
- Handle complex feedback from internal and external parties by conducting investigation and service recovery.
- Assist in manpower planning and deployment within the team to handle call surges.
- Preparation of statistics and reports (e.g. daily, weekly & monthly) on Contact Centre performance and make relevant recommendations to the management.
- Assist in the preparation of Standard Operating Procedures (SOP) and Operational Workflows.
- Liaise with external service providers on outsourcing, systems and project matters.
- Any other duties as assigned.
- Diploma/Degree in any disciplinary
- At least 3 years of relevant working experience in a call centre environment with supervisory experience.
- Proficient in Microsoft office
- Possess strong interpersonal and communication skills
- Customer centric and service oriented
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
IT & Telecommunications
Specialization
Customer Service
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Location
West
Employment Type
Contract / Temp
Salary
Negotiable
If you meet the requirements of this role, please email a detailed resume in Word document to Denyse Nicole Tan Shu Qin.
CEI Registration No.: R1333503
Email: denyse.tan@recruitexpress.com.sg
Tel: 67363280
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Job Detail
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Job IdJD1348940
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned