Call Services Officer
SG, Singapore
Job Description
Description
Manage all inbound and outbound calls in a timely and professional manner Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA) Handle customers' complaints via phone or correspondence professionally Update and maintain a proper record on all customers Be involved actively in the customer retention program and strategy Work as a team and ensure that the call centre service level is met Resolve customer queries efficiently and escalate problems/issues promptly
Requirements
Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 12.30pm to 10.30pm, including weekends and Public Holidays Possess good communication, interpersonal skills and PC knowledge Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes Candidate with Call Centre experience will have added advantage Training will be provided
Job Category:
Customer ServiceJob Type:
Full TimePermanentShiftJob Location:
Singapore
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1723273
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSG, Singapore
-
EducationNot mentioned