Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client\xe2\x80\x99s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client\xe2\x80\x99s care expenses
• Proactively solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Proactively liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Candidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting

Agency for Integrated Care