Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Summary



The Job

• Represent Catapult as the first point of contact for Catapult members, guests, visitors and walk-ins
• Ensure smooth operations on campus and active in constantly reviewing and improving processes
• Work closely with the Operations Lead to drive campus related opportunities with sales and opportunities
• Work closely with the Community team to drive campus-community related opportunities with assistance on both community partnerships and events

Responsibilities

Campus front of house

• Answer enquiries from walk-in or Catapult website contact us page about spaces opportunity and events spaces, schedule tours and then linking them to Business Development/Sales team
• Be the first point of contact for members\xe2\x80\x99 issues including: wi-fi, printer, app, membership, billing, etc.)
• Conduct workspace and event tours to work towards and maintain full occupancy

Operations

• Ensure smooth day to day operations of the space, including keeping pantry stocked, be the point of contact for repair and servicing of furniture
• Ensure that the space is clean and well maintained
• Manage access levels for different membership teams on backend system
• Work with finance/Digital team to address member concern on campus issues
• Assist team in sourcing goods and services as required on ad hoc basis
• Provide feedback to Catapult team on operational related issues and potential solutions for campus
• Implement best practices including, but not limited to, sales, events, training, and member experiences as well as document processes
• Administrative work including Finance operations related such as:

• Account receivable: Monthly & adhoc billing of invoices, matching bank statement to invoices (receipting process)
• Account payable: Verification and consolidation of invoices for purpose of uploading
• Monthly consolidation of campus\xe2\x80\x99s approvals/contracts
• Yearly internal and external audits

Campus community and experience management

• Liaise and co-ordinate with the community team to plan and execute strategies to attract and grow the community
• Plan and conduct onboarding and orientation for new members (example: Knowledge Providers) at Catapult
• Engage in the larger learning community and make introductions when appropriate so it involves getting to know the members individually and identify their objectives

Requirements

• Degree/Diploma with relevant working experience
• Well organized and meticulous
• Able to think on your feet to resolve ground issues and have a hands-on approach to all operational aspects
• A team player who has excellent communication and interpersonal skills
• Self-driven and efficient, with dynamic problem-solving skills
• Flexibility with regards to job responsibilities and a strong willingness to jump in and help where needed
• Constant curiosity and a desire to learn new things
• Extremely strong customer service orientation and the ability to multi-task; with the desire to work in a very fast-paced environment and an ability to not become frustrated with last minute changes
• Must demonstrate an energetic, positive, helpful demeanor and a passion and interest in building a community of services centered around a flexible workplace offering

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

CapitaLand