Job Description

:Details of the Division and Team:We are Germany\xe2\x80\x99s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We\xe2\x80\x99re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients\xe2\x80\x99 real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.The Global Markets Division is responsible for Deutsche Bank\xe2\x80\x99s capital markets business, comprising the sales and trading of capital markets products including debt, equity, and other fixed income and currency products. As numerous Regulators across the globe are going through various reporting and regulation changes it would be essential for DB to comply with the changes and ensure APAC are also complying with the changes that is ongoing globally.A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements25 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:With a clear focus on responding to client inquiries and requests on a daily basis paired with a focus on the strategic development of the eCommerce team in the region:Key responsibilities of the role are:Service clients on a daily basis with respect to all inquiries and requestsOn-going communication with Clients, Front Office and other departments to identify and implement efficienciesIdentifying areas for automation and support of strategic solutions for Operations, Front Office and ITUnderstanding disruptive / digital market evolution and the impact on TAS in the region \xe2\x80\x93 perform opportunity analysis and product development requirements as necessaryDrive and deliver initiatives to improve the team\xe2\x80\x99s delivery processes and methodsEnsure any operational change is implemented with full understanding of risks & control.Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.Process and provide ad-hoc support for requests from Clients and internal teams.Provide oversight and manage support teams for outsourced processesYour skills and experience:\xe2\x80\x9cRole is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.\xe2\x80\x9d5 years of relevant experience in client services role in e-commerce or 3rd party vendor platform within FX space in a financial services organizationProficient in Mandarin as this role is required to support Mandarin-speaking clientsProven experience on FXMinimum a tertiary degree in Business Finance, Economics or equivalent fieldProven ability in stakeholder management skillsProven ability in managing communication with sales team and clientsProven ability in organizational/project management skills; ability to identify and prioritize multiple tasksStrong analytical skills, able to demonstrate flexibility regarding problem solvingFeels comfortable speak to clients on a regular basis and establishing contacts in other departmentsTakes ownership of problems and issues and solves themProven experience in using visual skills in PowerPoint, Excel and other MS Office systems.Able to identify and drive continuous improvementAbility to work in tight deadlines fast-paced environment.Able to work as part of a virtual global teams and in a matrix organisationPro-active and able to drive regional agenda to link into global initiativesOpen minded, able to share information, transfer knowledge and expertise to colleagues.Entrepreneurial thinking and acting at all times, taking ownership for instigating and executing initiatives.\xe2\x80\x8bHow we\xe2\x80\x99ll support you:Coaching and support from experts in your team.A culture of continuous learning to aid progression.A range of flexible benefits that you can tailor to suit your needs.Training and development to help you excel in your career.Coaching and support from experts in your team.About us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.Deutsche Bank & DiversityOur values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank