Job Description

Job Title: Centre Manager / Assistant Centre ManagerNumber of Positions: 20Working Hours:9:00 AM - 7:00 PM / 10:00 AM - 8:00 PMCompulsory weekend workRest days on weekdays (back-to-back off days)Working Days: 5 days per weekLocation: Mainland SingaporeIndustry: Retail Music SchoolBasic Salary Range: SGD 4,000 - 4,500 (Open to negotiation)Incentives: Yes, performance-based monthly incentive up to SGD 1,400Annual Leave: 14 daysPublic Holidays: Yes (Off in lieu for holidays like Hari Raya, Deepavali, etc.)Sick Leave: 14 days :Conduct assigned number of outgoing sales calls daily.Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth.Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets.Answer all incoming phone calls and emails in a timely and professional manner.Conduct sales activities and events to support the team with lead generation and conversions.Retain existing customers through effective problem-solving and ensure that all team members uphold the highest quality of service standards at all times.Ensure desirable centre growth by providing excellent customer service and mitigating student turnover.Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.Plan, manage, and execute teacher growth plans to achieve monthly teacher targets assigned by the management for the respective centre.Perform any other duties and responsibilities as assigned by the Management.General Administration.Job Requirements:At least 2-3 years experience in the customer service field, with at least 1 year in a manager-level position.Must be available to work retail hours and on both weekends.Strong sense of adaptability and leadership.Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage).Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.Positive, extroverted, and outgoing personality with a passion for customer service.Additional Information (Internal):-Staff can commute back and forth as needed.-No bond agreement required.-Two-session interview process:1st: Virtual interview with Associate Director.2nd: Physical interview with the Person In Charge and Co-Founder Managing Director.-Must be willing to travel within Mainland Singapore.-Must handle a team of 20 full-time employees.

Nala Groups