Job Description

Provide effective office admin support to about 8 centres. Responsible for answering enquiries and providing accurate information to the customers via the phone and email.

Job Responsibilities:

1. Administrative Support

Support the centres with data entry of child transactions into SkoolNet and CMS. This will include:

• Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children

• Purchases: Uniforms and Mattress covers (SUG cases), Field Trips, Late Fine, K2 Graduation, DSP, etc

• Finance Related: Status of GIRO applications, Invoice Checks

• Subsidy Applications in CMS for all new and existing cases

• Update of School Fees Changes in CMS at child level (yearly)

• Update of Vacancy Status in both Skoolnet and CMS

• Checking and removal of Staff discount in Skoolnet for staff who has resigned

• Retrieval of documents for audit purpose

• Handles queries from existing and new parents and provide support whenever needed

• Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues. Internal stakeholders include HQ colleagues such as Admin, Finance, CSS, etc

2. Financial Assistance Support

• Determine if parent qualify for Financial Assistance

• Offer the correct form of assistance and guide parents on the documentations needed

3. Reconciliation

• GSII Reports (Subsidies)

• Follow-up on discrepancies for any over-payment or under-payment of subsidy in CMS and subsidy adjustments in Skoolnet

4. Calls/Email/SMS

• Handle calls/emails/sms enquiries from existing and new parents

• Direct emails requiring special attention to relevant parties and ensure that they are followed up accordingly

5. Others

• Assist to buddy new staff when required

Job Requirements:

• GCE \'O\' level holder and above

• Min 2 years relevant experience in administrative support

• It would be good if candidate has prior experience assisting parents with subsidies matters in a childcare centre setting

• Detail oriented and willingness to learn

• Good Customer service

• A team player

Advertised: 13 Mar 2023 Singapore Standard Time
Applications close: 31 Mar 2023 Singapore Standard Time

NTUC First Campus