Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.


Business Operations Manager The SEA Client Group (CG) Business Operations Lead supports the CG Lead to deliver business outcomes and enabling the Leadership to spend time focused on market facing activities. The CG Bus Ops Lead acts as the interlock between business leaders, HR, Finance, and other Corporate Functions, engaging and collaborating with key stakeholders across the Client Group. The role will monitor, report progress and act upon the results, and may have responsibilities for financial and operational management. In collaboration with CG Leadership team, the CG Bus Ops Lead determines the objectives and approaches to critical assignments, and manages large complex teams and/or work efforts, ensuring high levels of quality, cooperatively enabling the results. The CG Business Operations Lead will also work as a trusted business advisor, bringing together Accenture's assets, tools and best practices to shape solutions, and to solve the most critical business needs. Bring together the right Accenture team to drive operational efficiency, business controls, execution, and compliance. Job description:
As a CG Business Operations Lead, you're expected to work collaboratively with CG Lead and MU Bus Ops Lead to drive the execution of business growth agenda and plan by creating, implementing and managing a program office function. Engage key stakeholders and participate with them on monitoring and reporting progress. Liaise across different leads within the client groups to ensure alignment on the business operation goals and approach. The role may have responsibilities for the financial, operational and program management and talent strategy of a specific business unit. The CG Bus Ops Lead will work in close collaboration with MU Bus Ops Lead to drive MU and CG business priorities to achieve operations excellence and efficiency.
Key Responsibilities:

• Support CG Lead and Client Leadership in executing the CG growth agenda, driving operational excellence and supporting their P&L management accountabilities.
• Assist CG Lead to manage monthly and quarterly performance metrics, identify and drive key revenue and profitability uplift actions across the CG as required.
• Act a business integrator, collaborate closely with different business functions such as HR, Finance, Sales, Marketing, Legal and CDP teams to facilitate smooth business operations to achieve business priorities, campaigns and initiatives planned.
• Work collaboratively as a team across business operations professional in SEA MU. Work with MU Bus Ops Lead to ensure that business operations and related work teams are coordinated and have clear strategies and approaches in place to support the CG and MU initiatives.
• Support the business leads and MU Bus Ops Lead in establishing the mission, vision and goals to align with business and operational objectives.
• Develop and improve standardized operation processes, drive and implement continuous improvement and optimization program for operational processes, managing critical program dependencies.
• Program managing the implementation of the strategy within the Client Group, support to the CG Leadership in execution of the next generation growth model.
• Lead/support continuous improvement efforts for processes, tools, metrics and trainings based on ongoing experience, process metrics and feedback from stakeholders.
• Use, develop and oversee implementation for best practices/assets of our global organisation in accordance with global directions and rules; develop operational excellence initiatives to improve performance and efficiency.
• Manage business operations risk and issues across the CG.
• Support other CG and MU initiatives as they arise.

Knowledge and Skill Requirements:

• Experience in leading business operations or strategic programs in Services or Client Group or large account portfolio preferred.
• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality.
• Excellent communication, organisation time management and problem-solving skills.
• Exceptional track record of building relationships with stakeholders.
• Strong multi-tasking skills with the ability to manage multiple projects.
• Demonstrated confidence and assertiveness in working with Senior Leadership.
• Deep understanding of Accenture’s business processes and policies, operation excellence and compliance.
• Attention to detail.

Must have

• Experience in leading business operations in a service group or client group or large client account portfolio preferred
• Excellent communication, organization time management and problem-solving skills
• Exceptional track record of building relationships with stakeholders
• Strong multi-tasking skills with the ability to manage multiple projects / initiatives
• Proven team management skills
• Demonstrated confidence and assertiveness in working with Senior Leadership
• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality
• Attention to detail

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.