Job Description

About the Role

We are seeking a dedicated and detail-oriented Business Analyst - Change Management & Change Enablement to join the Project Transformation Program Office. This role is pivotal in driving the successful transition of on-premises systems to evergreen, cloud-based products, alongside the implementation of a modern product management operating model.


You will partner with cross-functional product teams, leadership, and stakeholders to design and execute effective change strategies that enable business readiness, foster adoption, and support a smooth transformation journey.

Key Responsibilities

Change Strategy & Execution

Collaborate with the Change Manager to develop and deliver a comprehensive Change Management Strategy and Plan. Conduct change impact analysis and stakeholder analysis to inform targeted change interventions. Design and implement change management initiatives, communication plans, and engagement activities to support transformation objectives. Facilitate training and upskilling for impacted teams and coach product teams to drive adoption.

Stakeholder Engagement & Communications

Build and maintain strong relationships with product teams, leadership, and enterprise architects to align project objectives, key messages, and desired behavioral shifts. Develop and deliver high-impact communications for senior audiences. Prepare and facilitate roadshows, workshops, and other engagement activities to support change adoption.

Business & People Readiness

Assess organizational readiness for the new product management operating model and facilitate smooth adoption. Provide advisory support on talent management, workforce transformation, and leadership capability development. Contribute to organization design, culture transformation, and behavioral change initiatives.

Data-Driven Insights & Continuous Improvement

Leverage change management metrics, analytics, and feedback to refine strategies and interventions. Identify and proactively manage potential resistance, risks, and challenges with actionable mitigation plans.

Qualifications & Experience

Required:

2 years' experience in Change Management or related fields (Talent Management, Human Capital, Organization Effectiveness). Strong understanding of transformation projects, particularly modernization of legacy systems (e.g., Mainframe technologies). Experience in stakeholder engagement, impact assessment, and adoption planning. Strong problem-solving, design thinking, and analytical skills. Excellent written, verbal, and interpersonal communication skills. Ability to work both independently and collaboratively in a diverse, agile, and technology-driven environment.

Preferred:

Relevant Change Management certification (e.g., PROSCI, ACMP). Experience in large-scale transformation within the public services sector. Familiarity with Cloud adoption or SaaS migration strategies. Strong facilitation skills for complex discussions with senior stakeholders. Experience designing and implementing capability development programs. * Proven executive-level relationship management skills.