Job Description

: * Provide end-to-end customer service for passengers/member of public & attending to their enquiries, feedback and proposing solutions to assist on their needs * Generate lost e : Provide end-to-end customer service for passengers/member of public & attending to their enquiries, feedback and proposing solutions to assist on their needs Generate lost enquire report or found reports, assist with claimant and reconciling processes Being first line of response to incidents, emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases Performing roving duties at both transit & public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners Respond to all enquiries from all of CAG's official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG's official feedback channels into CAG's CRM Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures Job Requirements: Good team player, cheerful personality Positive attitude, inter-personal skills Adaptable in a fast pace challenging environment Other info: 8am-8pm, 8pm-8am Work 2 days, Off 2 days Training provided .PART TIMERS ARE WELCOME TOO. UP TO $10/HR Thank you for your interest but only shortlisted applicants will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy. EA License No: 90C3494 EA Personnel No: R22110160 EA Personnel Name: Cryst Lim