Job Description

Elitez Pte Ltd is recognised as one of the top Human Resources agency in Singapore. We specialised in the provision of professional HR solutions across different industries with full-time, part-time, temporary staff placements, executive search, payroll, HR advisory services and more.

Website: www.elitez.com.sg



Customer Service | Changi Airport | Flexible Shift | 3-5 Days | #P003

Customer Service Ambassador | Changi Airport | Flexible | #P003

Our client, a leading multinational corporation in the aviation industry, is undergoing expansion and seeking to add members to their Customer Service Team. As a part of this team, your role will be pivotal in providing outstanding customer service, upholding a positive brand image, and ensuring customer satisfaction.

Shift Hours: 8.30pm - 9.30am (10 working hours), 1pm - 10pm

Job Highlight

Concierge Experiences

Flexibility in Shifts

Transportation Claims



Pre-Boarding Passenger Duties:

Prior to passenger boarding, responsibilities include printing the flight load and flying time, activating the GMID (Gate Management Information Display), turning on the BGR (Boarding Gate Reader), and confirming that the BGR bins are empty.

Verifying that the names on passengers\' passports match the names on their boarding passes for the departing flight. Checking flight details such as flight number and flight date to ensure passengers are on the correct flight.

Collecting passengers\' boarding passes and addressing/rectifying boarding prompts, such as seat changes or situations where a passenger has already boarded.

Passenger Boarding Duties:

Verify passengers\' names on passports match boarding passes

Check flight details to ensure passengers are on the correct flight

Retrieve boarding passes and address boarding prompts

Count boarding pass stubs upon embarkation

Issue arrival station disembarkation cards

Direct passengers to the aircraft as needed

Escort last passenger and perform gate sweep

Assist with proper offloading procedure at the gate

Arrival Handling Duties:

Meet and greet passengers at arrival gates

Direct passengers to relevant locations (immigration, baggage collection, connecting flight gates, transfer counters, etc.)

Provide arrival and flight connection information

Disruptions Handling Duties:

Provide latest information on flight delays

Attend to passengers\' needs

Facilitate transfers and re-bookings

Issue meal vouchers

Assist with CIQ (Customs, Immigration, and Quarantine), duty-free bond for hotel-bound passengers

Job Requirements:

GCE \xe2\x80\x98N\xe2\x80\x99 Level and above

Positive attitude with excellent customer service skills

Good Interpersonal Skills and Tech-Savvy

Application Instructions

Kindly apply by submitting your CV through InternSG. Alternatively you may reach me at

Only shortlisted candidates will be notified. Thank you!

InternSG