Job Description

Location Singapore, East

Planning Area
CHANGI

Job Type
Contract

Salary
$1,800 - $3,000 Per Month

Date Posted
18 hours ago

Expiry Date
25-Aug-2022
Additional Details


Job ID
329231

Job Views
52

Roles & Responsibilities Do you aspire to work in the World’s Best Airport?
Join us today to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations!
Representing Changi Airport Group (CAG) at Terminal 1 to Terminal 4 at both transit and public areas to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations.
Job Scope

• Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
• Perform end-to-end Lost and found duties, includes attending enquires, generating lost enquire report or found reports, assist with claimant and reconciling processes
• Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases
• Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners
• Respond to all enquiries from all of CAG’s official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG’s official feedback channels into CAG’s CRM
• Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures

Requirements

• Good team player, possess a cheerful personality
• Positive attitude, good communicator, inter-personal skills to interact with passengers
• Able to work in a fast pace challenging environment
• Able to work on shifts (including Weekends and Public Holidays)
• Able to speak French / Spanish will be added advantage
• Able to start immediately or within short notice

Salary, Working Hours Salary up to $3000 (Basic + Allowances + Incentives) 12-hours rotating shift (8am-8pm, 8pm-8am) Work 2 days, Off 2 days Training provided
Thank you for your interest but only shortlisted applicants will be notified.
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Tags
changi experience ambassador changi experience ambassador