Job Description

UWCSEA is looking to hire for its East Campus a Customer Experience Ambassador (Maternity cover) to start during November until end of March.

As a Customer Experience Ambassador, you play a vital role in creating a pleasant experience for our community members. You will be deployed to a primary role and at times to support any specifically assigned secondary role which will be within the defined scopes of supporting the customer experience journey. College operates in terms and various breaks are excellent opportunities for cross training as well as supporting other sections of facilities and operations. You should remain open on such deployment.

Main Responsibilities

Your responsibilities will include but not limit to the following:

• Greet and welcome community members or visitors as soon as they arrive at the reception
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges or print college cards)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assign in transport bookings for school activities use
• Manage college Lost & Found procedure
• Provide general admin support as assigned

Person Specifications

• Minimum GCE 'O' Levels and above
• Minimum 2 years experience in a similar position
• Possess a pleasant disposition and is customer-oriented
• Excellent interpersonal and communication skills
• Competent PC skills
• Needs to be flexible and have a good sense of humour

Applications

UWCSEA welcomes applications from all qualified candidates.

Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

UWCSEA is an equal opportunity employer, and welcomes applications from those who wish to join a community which is inclusive, and which celebrates diversity.