Job Description

One of our banking clients is looking for a candidate with the below given technical and domain experience: Perform as the key interface between the users and technical teams in gathering, analysing and documenting the requirements and processes. Collaborate with Business Product Owner/ Specialists to ensure all aspects of the business requirements are defined and analysed

• Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” business/operations processes/capabilities based on the agreed requirements and / or function points in alignment with the strategic direction

• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements

• Undertake scoping and evaluation of new initiatives and perform impact assessment/estimation for Change requests

• Monitor and manage risks /issues related to requirements and scope creep

• Lead and collaborate with cross-functional and technical teams including system analysts, solution architects, technology development teams and testing teams in defining/clarifying/finalizing requirements

• Work with Test Manager to translate business requirements into test scenarios

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

• Support Business Technology &Operations leads on pre-project planning, project management and closure activities.

At least 10 years of experience in banking, financial services, Insurance or Telecommunication industries

• Strong business domain knowledge in retail banking and channels (Contact Centre, Branch, Self Service Machines & Public Web)

• Must have strong SME knowledge and experience in o Unified Communication Systems like Voice Telephony, Auto Dialer, Call Recording, Work Force Management, Quality Management Systems, etc o Branch, Self Service Machine & Public Web technologies like Teller Systems, ATM, CDM, Content management system, email marketing etc…

• Experience in working as SME in Avaya, Verint, NCR/DN, Teamsite systems is a plus

• Strong experience in process re-engineering in the areas of Contact Centre, Telesales, Collections, Branch/ Backend Operations

• Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.

• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills

• Familiar with change management processes and project management fundamental