Job Description

Chat Customer Service Representative At TTEC, we're all about the Human Experience. Elevated. As a site-based Chat Customer Service Representative at Santa Rosa, Laguna, you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for helping others and giving them a peace of mind? In this role, you'll work to resolve customer technical requests or issues via chat or voice services including calls, emails, social media, direct messaging and others. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written and verbal communication
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed Senior High School or with post-secondary education
• At least 1-year customer service experience in a BPO setting and/or banking, retail, customer electronics industry
• Great verbal communication and business writing skills
• You lead by example and work with your team to contribute to the overall success of your client program
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

What You Can Expect

• Competitive pay and performance-based incentives
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
  • Company-sponsored HMO with Health & Wellness programs for you and your family
  • Educational assistance through tuition reimbursement
  • An accessible office location at the 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna

Your Health Matters (requirements for hired applicants)

• Candidates should always have one valid ID and Covid-19 vaccination card available.

A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location

: PH-Calabarzon-Santa Rosa

Job

: _Customer Care Representative JSGYM-TE