Job Description

Summary:
The Customer Service Representative (CSR) role is the front face of our company. As a CSR, you will be communicating with clients on a daily basis. You will spend most of your time on the phone helping clients with multiple requests from making simple website edits to troubleshooting complex technical issues. You will also be following up and communicating with clients via email to resolve support tickets/cases. If you are a proactive person looking to solve problems and help customers, this may be the role for you.Overview:

• Interact with customers to provide product and service information about their website and marketing software.
• Resolve product and service problems with high independence, but collaborative team efforts.
• Provide support over phone, chat, and emails.
• Ensure all work is complete for your backlog of cases.

Qualifications:

• 2+ years experience of call support experience in Customer Service / Sales / Lead Generation / Appointment Setting
• Experience with supporting website and other marketing software/products
• Proficiency and fluency in speaking, understanding, reading, and writing English.
• Must be able to type 50+ words per minute
• Amenable to work on a night shift

Responsibilities:

• Assist customers who have questions on products websites and marketing.
• Provide accurate and timely customer service by phone, chat, and email.
• Handle complex and high-level, escalated inquiries from customers.
• Work with Customer Service tools (Salesforce, JIRA, Google Docs, etc.) to resolve customer issues and set up customer appointments.
• Record detailed notes about interactions with customers.
• Report bugs and other issues on platforms to developers.
• Prepare and update customer activity reports as needed.
• Communicate and coordinate with internal departments.
• Provide feedback to management on customer experience and customer likes/dislikes about the products.
• Exercise patience and understanding when a client is frustrated.
• Efficiently solve tickets with quality information and service.
• Work with our development team to complete custom coding requests from clients.
• All other duties as assigned

Benefits:
A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.

• Sales commissions (performance based)
• Anticipate a regularization increase on your 6th month
• Annual salary increase based on your performance
• Tax-Free allowances incorporated in your pay
• Employee health is our top priority, so everyone gets a Medical and Life Insurance package with 2 dependents
• Offer salary loans with 0% interest, payable in 2 months
• Provide an opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources. Plus, training reimbursement to the online course or program you choose!
• Leave credits you can enjoy for vacation and travels with family because we believe that work-life balance matters!
• Company events and parties celebrated such as our huge Anniversary and Christmas Parties, and of course seasonal events such as Valentines, Halloween and so much more
• We celebrate your birthdays too and we are giving you a special treat on that day.
• Team outing and lunches every now and then to promote camaraderie in the team.
• Sports tournament such as basketball, badminton, Foosball, etc. are held yearly so you can showcase your sporty side!
• Access to social media sites like Facebook, YouTube, Instagram and etc.on a given time
• Express yourself by showcasing your sense of style at the office. Also, wear your most cozy and comfortable ootd every last shift of the week

Job Type: Full-timeSalary: Php15,000.00 - Php25,000.00 per monthSchedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Yearly bonus

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)