Chat Support Representative (remote)
Davao City, Philippines
Job Description
Customer Chat Support will be responsible to act as a liaison between the korean logistic(korean e-commerce) and its customers through live chat or email. The Specialist will be obliged to maintain the company's worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.:
- Prompt chat and email response to customers
- Document each customer's question or problem as well as the resulting answer or solution
- Develop customer service solutions
- Maintain service level
- Intermediate or above
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Problem-solving
- Adaptability
- Flexible schedule
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
- 8 hour shift
- 13th month salary
- Anniversary bonus
- Yearly bonus
- Customer support/service: 1 year (Preferred)
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Job Detail
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Job IdJD979819
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDavao City, Philippines
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EducationNot mentioned