Job Description

MedSpecialized, Inc. is looking for a Technical Support Representative (Billing)!
General Description: The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving billing service issues with end customers, providing troubleshooting support and identifying solutions.

Work Schedule and Arrangement: Night shift; Office-based Setup

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

• Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
• Work on assigned emails on issues received via email
• Take care client calls and transfer to designated department if necessary
• Escalate issues encountered if further troubleshooting is needed
• Coordinate with internal teams depending on clients' requests/issues

Requirements:

• College graduate preferably IT-related or Accounting-related course
• Experience related to Medical Claims/Health Insurance Processing is a huge plus
• Basic knowledge on hardware and software troubleshooting
• Knowledge on Windows OS and servers
• Knowledge on server remote environment and setups
• Applicant must be good at math since the position will be focused on billing
• Good communication skills and flexibility on shift schedule
• Physically fit to work in a BPO setting
• Willing to work in our Cebu IT Park office at least once a week
• Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

• Monthly salary of 18,000 - 25,000
• New hire bonus of 5,000

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Covid-19 Vaccine Access
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process:
1. Candidate Application Form
2. General Assessment
3. Initial Interview (Virtual)
4. Final Interview (Virtual)
5. Job Offer
6. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com YhiABF7LKB