Job Description

Responsibilities:

• Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through
• Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services
• Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary
• Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction
• Ensure effective manning at all times to maximize productivity and business demands
• Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues
• Mainly responsible in upholding LQE and CQE standards within the Concierge Department
• Responsible for departmental requisitions
• Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget
• Knowledge of hotel\'s emergency procedure or BCP (Business Continuity Plan)
• Knowledge of the names and designations of key personnel within the MOHG
• Interview potential candidates for vacancies in Concierge department and recommend accordingly
• Appraise colleagues annually within the Section and recommend confirmation/promotions
• To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management
• Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS
• Participate and be actively involved in Les Clefs d\'Or activities to ensure good connections and network of information are maintained and enhance

• High School Diploma or equivalent
• Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
• Minimum 5 year of experience working in a 5-star hotel environment
• A minimum of 3 years of Concierge experience in a luxury hotel
• Strong command of MS Office products, GoConcierge, and Hotsos
• Must be member of Clefs d\'Or

Mandarin Oriental