The APAC Digital & Platform Services (DPS) Change team within CIB Operations was established to drive strategic platform change and digital solution change for the APAC Markets Operations organization. The Client Experience, Analytics & Controls team within APAC DPS Change brings together data, intelligence, platform and people to deliver end-to-end improved client experience through digitizing every steps of the client interactions, converting data to actionable insights to be delivered and scaled through a platform and ensuring accuracy of data to connect effectively with clients, both internal and external. The team collaborates with various partners in the firm, including Client Relationship Management to establish Premium "VIP" Client Service offering, Digital Client Service to implement an integrated Client Analytics tool, and Data Scientists to explore development of self-scripted pattern analysis algorithms to find and deliver the best solution for the organization.
The primary responsibilities will be driving the delivery of the Client Experience, Analytics & Controls program, adopting best practices and next generation technologies to deliver exceptional client service. This includes managing stakeholder communications, collaborating with global partners, and partnering with various functional teams to deliver solutions, as well as continued development of robust governance and controls. Finally in addition to project management and execution responsibilities, one should have an innovative mindset to discover and bring new innovative solutions to be explored.
Responsibilities:
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