Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

Reference 2023-81351

Publication date 03/08/2023

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Citrix-VDI RUN Expert (Ref 54422)

Contract type

Permanent Contract

Job summary

Main responsibilities
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,

animates the team to encourage collaboration and sharing of best practices, * has a role in supporting technical skills development and provides training when required

supports new technologies and leverages them to provide consistency of service across streams * manages service improvements for all Citrix and VDI services supported throughout the organization

• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-Credit Agricole-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,

reviews technology changes to identify potential risks,
is responsible for problem management and resolution

As an experienced professional in Citrix- VDI Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
• guarantees the production readiness and license to operate of new projects and solutions
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
• actively assists in identifying the most technical skilled candidates for open roles
• define the technical skillset required to support Credit Agricole-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
• technically coach and develop partner resources to improve productivity
• have to maintain a smooth relation with partners, vendors and global clients/teams

Supplementary Information

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,

participates to the department\'s activities including brainstorming, team building and other team or transversal actions,
fosters innovation mindset, * contributes to ISAP/ITS global branding and communication

• focus on automation and optimum use of the team to improve efficiency

Job specific environment and/or organization

• English language
• Working hours will primarily match Europe business hours
• On-call support will be expected on a rotational basis

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Diploma and above in relevant discsipline.

Level of minimal experience

6-10 years

Experience

Qualifications and Profile

• Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
• Microsoft and Citrix certification such as MSCE and CCEE is preferred.

Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product. * Experience with Provisioning Services on Windows 2016 Hyper-V and Netscaler.

• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
• Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.
• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
• Customer service oriented, able to work in a dynamic and fast paced environment

Excellent communication, interpersonal and troubleshooting skills * Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously

Cr\xc3\xa9dit Agricole