Job Description

- 3 Year Contract - Ang Mo Kio - Monday to Friday: 8:30am to 6pm - Up to $2600 + Performance Bonus Job Responsibilities: * Performance Management - Achieve operational goals and key performanc - 3 Year Contract - Ang Mo Kio - Monday to Friday: 8:30am to 6pm - Up to $2600 + Performance Bonus Job Responsibilities: Performance Management - Achieve operational goals and key performance indicators that are aligned to the organisation's overall strategic objectives. Operation Management - Implement/Execute the approving guidelines to ensure that all claims are supported with documents, payments to claimants are timely and accurate and in accordance with stipulated policies and guidelines Customer Service - Provide customer service to claimants and ensure that their queries are responded timely and accurately. Contact claimants for more information and documents, where necessary and provide interim replies for applications that are still under review. Claim Approval - Exercise judgment and recommend claims to ensure accurate and timely payments. Surface cases to management for advice/approval where necessary. Consolidation of Reports - Update and group the reports in accordance to the various schemes, namely claims/benefits/appeals and refund cases daily for monitoring and tracking and for management's use. Claims Consultancy - Provide guidance to the customers/claimants on complex claims & deviation cases regularly to ensure consistency in the recommendations/decisions made. Customer Communication - Execute the communication programs to shape the behaviour of customers/claimants. Process Review - Suggest and propose enhancements where applicable, so as to streamline and implement solutions for operational efficiency and effectiveness. Period: 3 Year Contract Location: Ang Mo Kio Working hours: Monday to Friday: 8:30am to 6pm Salary: Up to $2600 + Performance Bonus Job Requirements: Diploma Holder in any discipline or equivalent Minimum two years of working experience (preferably) in processing claims/benefits/appeals and refund cases Good verbal and written communication and interpersonal skills Basic Computer Knowledge (Microsoft Excel and Words) Must uphold strong code of work ethics, in particular confidentiality of information Detailed/Meticulous/Organised/self-motivated and result-oriented individual Good team player In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom Interested applicants, kindly email your detailed resume (MS Word format is preferred): [HIDDEN TEXT] (Reg No: R1549023) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, Shenton House #19-01 Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg