Job Description

Roles & Responsibilities


We are seeking a highly organized and experienced Cleaning Operations Manager to oversee and manage cleaning operations across multiple sites. The ideal candidate will be responsible for ensuring high standards of cleanliness, effective team management, and excellent client satisfaction. This role requires strong leadership, problem-solving skills, and a hands-on approach to operations.


Key Responsibilities:


Plan, coordinate, and supervise daily cleaning operations across assigned sites


Manage and lead a team of cleaning staffs, including scheduling, training, and performance evaluation


Conduct regular inspections to ensure quality standards and compliance with health and safety regulations


Liaise with clients to understand requirements, address concerns, and ensure service satisfaction


Monitor inventory of cleaning supplies and equipment, placing orders when necessary


Handle staffing requirements including hiring, onboarding, and resolving disciplinary matters


Prepare reports on cleaning performance, incidents, and staff productivity


Ensure adherence to company policies, procedures, and safety protocols


Respond promptly to emergency cleaning situations or urgent client requests


Requirements:


Proven experience as a Cleaning Supervisor, Operations Manager, or similar role


Strong leadership and team management skills


Excellent organizational and communication abilities


Ability to multitask and work well under pressure


Knowledge of cleaning products, techniques, and health/safety standards


Basic computer skills (MS Office, scheduling tools, etc.)


Able to work flexible hours, including weekends or public holidays when necessary


Possession of a valid driver's license


Experience:


At least 5 years of experience in cleaning or facilities management, with supervisory responsibilities.