Job Description

Job Responsibility:

• Manage client relationships and the strategic direction of the client account in the customer experience space.
• Ensure experience outcomes meet client needs across customer lifecycle.
• Understand the business landscape and identify new opportunities to solve challenges in the customer experience leveraging all capabilities and offerings.
• Lead complex, cross functional engagements, and drive client expansion in the customer area of the client.
• Define and sell solutions aligned to client s business objectives.
• Build and lead teams that combine capabilities and working models consulting, operations, agency to successfully deliver solutions.
• Address delivery challenges to achieve service level agreements and improve client satisfaction.
• Builds relationships across the C suite acting as account manager and strategic business advisor, having a deep understanding of client s industry challenges in the customer space.

Qualifications and Experience:

• Minimum 7 years\xe2\x80\x99 experience in an Account Manager or equivalent role.
• Flexible and quick learner, able to adapt to continuously evolving digital advertising campaigns to help clients grow their business on the advertising platform.
• Experience in or knowledge of digital marketing, advertising and performance advertising is a strong advantage.
• Analytical skills that enable you to draw insights, identify improvements and assess campaign performance.
• Focus on delighting SMB clients by driving the right advertising product adoption for the right client.
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience.
• Ooze consultative selling and customer empathy all the time.
• Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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