Job Description

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.


Duties and Responsibilities:

• Build and nurture strong relationships with clients capturing their needs and feedback.
• Communicate and report clients’ needs and feedback to care managers and senior management
• Liaise between clients and care managers and care personnel.
• Undertake scheduling and rostering tasks to ensure uninterrupted service delivery with the adequately qualified care personnel
• Inform clients about any changes to their schedules including staff changes, time changes, and cancellations
• Communicate with the care personnel to keep their availability calendars up-to-date
• Assist with keeping client and personnel files up-to-date and fully compliant
• Assist with correspondence and reporting
• Correspond with clients to resolve their problems.
• Develop knowledge about the services delivered and funding programs and provide complete and accurate information about the services to clients.
• Assist with recruitment processes by screening applicants, contacting the shortlisted applicants and setting up interviews with the HR manager
• Perform other administrative duties as required.

• Client management experience and demonstrated ability to manage adversity effectively is a must
• At least 2 to 3 years of CSR fulfillment experience in any industry (preferably health care dealing with elderlies, etc.)
• Email management skills
• Exceptional communication both verbal and written
• Sound understanding of personnel scheduling and rostering tasks in a dynamic environment.
• Able to execute administrative tasks with minimal supervision.
• Attention to detail and impeccable organisational skills.
• Strong attention to detail
• High problem-solving skills
• Must be flexible and proactive
• Has a lot of patience and has high family values
• Must be adaptable to understand the concerns of the clients
• Compassionate, genuine, and empathetic
• Ideally familiar with handling CRM
• Experience working as a healthcare and disability service provider would be an advantage