Job Description

Bring your passion and energy to our growing team. We\xe2\x80\x99re hiring!

Client Finance Officer (Hybrid) Full time, 20 Anson Road Singapore 079912

As a Client Finance Officer, you will

• Handle Invoice Settlement and ReconciliationPerform daily invoice settlement and related issues
  Daily Credit card submission, response and reconciliation
  

• Process Credit Note, refund and billingIssuance of Credit Note and refund related issues (Portal CN)
  Process refund on BSP credit note on Bank portal and Powersuite
  Daily billing of VCT invoices and miscellaneous items
  

• Resolve customer inquiriesResearch and respond to client\xe2\x80\x99s email or queries
  

• Manage ReportingPreparation of daily report (Daily raised, Missing settlement and Unbilled report)
  Update of Missing Enhanced Data
  

• Make use of training toolsSeek Knowledge Hub courses and seek opportunity for various instruction or updates to perform the functions that you are responsible for, stay current on tools and processes, take required training sessions.
  Maintain a good understanding of all GDS systems and airline knowledge to ensure proper process can be implemented to ensure accuracy with client reporting.
  Responsible for understanding Global Max back office functionality and reporting
  

• Communicate effectivelyProficient in writing and speaking English
  Collaborate with other teams and to develop best practices and solutions
  Strong customer service, analytical, organizational, and prioritization skills
  Provide training to stakeholders
  

• Come up with creative solutionsImplement creative uses of technology to help decrease transaction processing time and manual involvement and continuously look at process improvement
  Plan and organize projects to ensure company objectives are met.
  Facilitation of, and participation in, activities with internal business partners to understand and gather business needs and requirements
  Effective time management to work on multiple requests concurrently and deliver on time per department service level agreement
  

• Ensure KPI & SLA Development are metDaily invoices settlement within are stipulated SLA
  Respond to client\xe2\x80\x99s email or queries within stipulated SLA
  
  

About you

• Minimum of 1-3 plus years\' experience in the corporate travel management industry
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on travel industry systems (i.e. GDS)
• Ability to communicate effectively to clients and internal stakeholders.
• Proven ability to handle multiple priorities simultaneously
• Ability to work flexible hours
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills

About us
We\xe2\x80\x99re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world\xe2\x80\x99s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We\xe2\x80\x99re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD Working at BCD means connecting, collaborating and celebrating. You\xe2\x80\x99ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don\xe2\x80\x99t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .

You\xe2\x80\x99ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now! We\xe2\x80\x99re dedicated to building a diverse, inclusive and authentic workplace. If you\xe2\x80\x99re excited about a role, but your experience doesn\xe2\x80\x99t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.