Job Description

If you are looking to do HR Business Partnering and Client Servicing, then this might be something you will be interested in. Job Summary 1 Increase market share of existing clients 2 Increase new client contacts 3 Customer Centricity - retain and maintain good relationship with clients and candidates 4 Cross Selling - understand client\'s business needs and provide business solutions

If you are looking to do HR Business Partnering and Client Servicing, then this might be something you will be interested in.

Job Summary * Increase market share of existing clients

• Increase new client contacts
• Customer Centricity - retain and maintain good relationship with clients and candidates
• Cross Selling - understand client\'s business needs and provide business solutions

This is an Internal/In-house position with Adecco.

The incumbent will be working in the Staffing Division.

Work Location: Central Area, Orchard



Account Management & Business Partnering (50%)

• Management of client accounts to increase/maintain market share
• To maximise client penetration through obtaining new client contacts and client mapping
• To create, build and maintain high-touch stakeholder experience through consistent proactive communication to carry out the functional role of HR effectively (including but not limited to):

- Business reviews - hiring outlooks

- Client and associates\' engagement events

- White papers

- Demonstrate empathy and respect when handling difficult conversations, dilemmas, or paradoxes

- Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups

- Develop positive working relationships with people through strong inter-personal skills

- Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge

- Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully

• Cross sell: Understand client\'s business needs and provide business solutions
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention

Operational Excellence (50%) - Deliver effective HR services in a cost-efficient manner through an optimal and customer-centric service delivery operating model

• Ensure adherence and compliance of processes e.g. front office tool adoption, MOM legislation, internal governance etc
• Drive higher efficiency through initiating process improvements
• Ensure healthy DSO (payment) and timely payment from clients
• Prepare reports
• Overall responsible for end-to-end associates\' lifecycle management

- Onboarding: Contact associates and clients; manage onboarding process/orientation

- Contract Renewals: Follow up with Associates and Clients (trigger notification), negotiate renewal terms, re-onboarding, and work with Shared Admin Hub

- End of Contract: Follow up with associates and Clients (trigger notification), confirm/negotiate end terms, offboarding and work with admin team

- Handle HR related matters including but not limited to attending to client/associate enquiries, performance/grievances/morale management, counselling, termination etc

Job Requirements

• Tertiary education
• HR knowledge and legislations
• Good command of written and spoken English
• Knowledge in MS Office (Word, Excel and Outlook)
• Experience in customer service, and or human resources where you have had strong experience building and managing solid candidate and client relationships
• Able to work in a fast paced and dynamic environment
• Adaptable

Duncan Chew

EA License No: 91C2918

Adecco