Job Description

If you are looking to do HR Business Partnering and Client Servicing, then this might be something you will be interested in.

Job Summary * Increase market share of existing clients

• Increase new client contacts
• Customer Centricity - retain and maintain good relationship with clients and candidates
• Cross Selling - understand client\'s business needs and provide business solutions

This is an Internal/In-house position with Adecco.

The incumbent will be working in the Staffing Division.

Work Location: Central Area, Orchard



Account Management & Business Partnering (50%)

• Management of client accounts to increase/maintain market share
• To maximise client penetration through obtaining new client contacts and client mapping
• To create, build and maintain high-touch stakeholder experience through consistent proactive communication to carry out the functional role of HR effectively (including but not limited to):

- Business reviews - hiring outlooks

- Client and associates\' engagement events

- White papers

- Demonstrate empathy and respect when handling difficult conversations, dilemmas, or paradoxes

- Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups

- Develop positive working relationships with people through strong inter-personal skills

- Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge

- Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully

• Cross sell: Understand client\'s business needs and provide business solutions
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention

Operational Excellence (50%) - Deliver effective HR services in a cost-efficient manner through an optimal and customer-centric service delivery operating model

• Ensure adherence and compliance of processes e.g. front office tool adoption, MOM legislation, internal governance etc
• Drive higher efficiency through initiating process improvements
• Ensure healthy DSO (payment) and timely payment from clients
• Prepare reports
• Overall responsible for end-to-end associates\' lifecycle management

- Onboarding: Contact associates and clients; manage onboarding process/orientation

- Contract Renewals: Follow up with Associates and Clients (trigger notification), negotiate renewal terms, re-onboarding, and work with Shared Admin Hub

- End of Contract: Follow up with associates and Clients (trigger notification), confirm/negotiate end terms, offboarding and work with admin team

- Handle HR related matters including but not limited to attending to client/associate enquiries, performance/grievances/morale management, counselling, termination etc

Job Requirements

• Tertiary education
• HR knowledge and legislations
• Good command of written and spoken English
• Knowledge in MS Office (Word, Excel and Outlook)
• Experience in customer service, and or human resources where you have had strong experience building and managing solid candidate and client relationships
• Able to work in a fast paced and dynamic environment
• Adaptable

Duncan Chew

EA License No: 91C2918

Adecco