Client Relationship Manager
Singapore, Singapore
Job Description
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At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.
It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you\xe2\x80\x99ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you\'ll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
WE ARE LOOKING FOR .....
Renewals/New Line of Covers
- To achieve team sales goal and meet growth targets.
- To assist in developing new avenue of business
- To build and develop existing relationship with intermediaries
- To ensure quotations are issued within TAT of 48 hours.
- To ensure accounts are serviced appropriately
Job Responsibilities
Quantitative
- Achieve renewal OPAT targets
- Achieve due premium target
- Ensure renewal invitation issued to customers 6 weeks prior to expiry date
- Ensure customer enquiry and complaints responded within: 24 hours for verbal & email/48 hours for written.
Qualitative
- Record and co-ordinate with the operations team to effectively resolve all customer complaints.
- Set targets and ensure equitable work distribution amongst team members
- Monitor and manage team members\xe2\x80\x99 performance and results
- Train and develop team members to achieve maximum efficiency
- Lead, support and motivate team members to achieve individual and team targets.
- Advise management on anticipated renewal issues & recommend solutions
Job Requirements
- Education \xe2\x80\x93 Bachelors Degree
- Experience \xe2\x80\x93 minimum 5 years related industry experience with 2 years supervisory
- Certifications/licenses \xe2\x80\x93 HI, M5 and M9
- Special skills
General
- Communication skill
- Negotiation skill
- Customer focused
- Organization skill
Functional / Technical
- Decision making skill
- Problem solving skill
- Project management skill
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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Job Detail
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Job IdJD1308672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned