Job Description

This is an exciting opportunity to work for one of the leading global banks.

This is an exciting opportunity to work for one of the leading global banks.

The Opportunity

This is an exciting opportunity to work for one of the leading global banks.

It is an opportunity for an experienced Client Service Advisor to join their team

This will start off as a 12-month contract role

Office Location: CBD

The Job

Deliver technical phone support, email resolution for Bank of America Merrill Lynch\'s E-Banking Portal in a timely manner with error-free quality concerning functionality inquires to large corporate, middle market external and internal clients.

Prompt and accurate escalation of Client\'s unresolved E-Banking enquiries or complex enquiries to Tier 2 and to follow through in an end-to-end manner.

Incident Management, Problem Management and Service Level Management in a timely manner. Identify, resolve and discover root causes through research and analysis to provide solutions to basic service requests in a timely manner with error-free quality.

Ability to think in a swift and strategic manner to maintain high first-call resolution rate.

Systematically gather and analyse relevant information to accurately define a problem. Solicit input from clients and business partners to produce permanent solutions rather than quick fixes

Evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes within your care.

Understand, apply and constantly keeping abreast with the bank\'s system security policies and practices.

Maintain processes and technical documentation to ensure they are up-to-date

Maintain up-to-date working knowledge of the bank\'s client access products/services, payment and trade capabilities, internal operations and local practices

Ability to do real-time logging of support cases and month end reporting required.

Daily duty rotation of voicemail lunch and blackberry duties.

The Talent

Shift Rotational flexibility is a must. Current hours available are 6/7am - 9:00pm SGT, which comprises of Australian, Singapore starting at 6/7am, 9am respectively. Some overtime, holiday and after-hours work may be required.

Previous experience in banking or related position would be a distinct advantage.

Client Servicing and/or Technical servicing experiences are added advantage.

Possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet browsers, web-based banking products, computer/mobile hardware and software environments.

Current and updated with existing and forthcoming technological advancement in the Computer Science and Corporate Banking environment.

Strong verbal and written communication skills, teamwork and flexibility are required.

Ability to working in the fast-paced and pressurized environment.

Next Steps

Drop your resume and contact us to follow-up, or send your resume to cecilia.sim@adecco.com

Email Topic: Apply Client Service Advisor

Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

EA License No: 91C2918
Personnel Registration Number: R22105099