Job Description

GENERAL DESCRIPTION

This is a middle office role supporting the independent validation and timely delivery of clients instructions/ documents from the Front to Back Office for processing. The team also acts as a point of contact for the Front by supporting them with operational queries.

KEY FEATURES OF THE POSITION

Stakeholder / Client Management

• Act as the point of contact for the Front office supporting operational queries

General

• Perform independent verification of clients instructions
• Perform Independent Call Back to clients for High Risk Transactions as a form of anti-fraud deterrence
• Co-ordinate & ensure smooth and timely delivery of clients instructions/documents between two processing locations (SG and HK)
• Process Closure of Accounts and all their related requests
• Support quarterly Periodical Fee processing
• Perform Signature Verification for non-account life cycle related documentation
• Process new, renewal or termination of Bankers Guarantee for credit card clients
• Assist to prepare quarterly updates of the Banks Authorized Signatory List to various counter parties
• Prepare Audit Confirmation & Custody Declaration for clients auditors and external asset managers (EAM) respectively

Regulatory Responsibilities &/OR Risk Management

Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Meticulous and accurate in executing work assigned with a strong risk control approach
• Able to multi-task and work under time sensitive environment
• Team player with the capability to work independently
• Excellent inter-personal skills

Professional and Technical

• Degree with at least 3-5 years of related banking working experience
• Previous experience in call centre and/or call back experience is preferred (Client Service)
• Previous experience in back office functionality is an advantage
• Good Knowledge of asset transfer is also an an advantage
• Good Knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology will be an added advantage

REPORTING LINE - Functionally to Head, Asset Transfer & Document Verification (CSN)

OTHER INFORMATION

• Working hours - 5 day week (9 am - 6 PM). There will be 1 day in a work week when the working hours will be 10am to 7pm.
• Location - Marina One (downtown/Shenton area)
• Keen for candidates that have a call centre or client calling experience (not sales related)

Hyred