Job Description

YOUR WORK ENVIRONMENT

The Client Service Advisor will be supporting the set-up of our Client Service Center (CSC) in Singapore, for the South East Asia & Oceania region.

The Client Service Advisor will provide full-service support for Celine.com purchase orders, phone orders, manage the execution of marketing/ CRM operations, supporting stores as the first point of contact and to assist in omni-channel services.

She/He will participate actively on CSC\'s daily operation.

Your impact * Responsible for day-to-day running of the CSC ensuring service levels are met, issues/complaints resolved properly and positively, and sales targets are achieved.

• Act as primary liaison for the local warehouse, follow-up on Celine.com orders (changes in status, back-orders, etc.). Ensure timely order processing, and
• Relay After Sales Care and Customer Care inquiries to appropriate resource and ASQ team
• Ensure performance visibility by providing regular updates on sales results and performance to management, including calls, email and social channels inquiries, returns, delivery, orders, etc.
• Provide a positive, courteous and pleasant customer experience. Demonstrate high professionalism in sharing CELINE\'s brand story and product knowledge when communicating with clients in all channels.
• Be proficient in advising clients on CELINE styling and wardrobe. Strive to discover the clients and their needs, and to guide them across the Brand.
• Resolve all escalated complaints, turning negative scenarios into a positive outcome/ opportunity.
• Build VIP sales through client development and establishing personal relationships, inform them about new product arrivals, programs, events.
• Ensure the team are also well trained to answer questions about CELINE Products and the company\'s purchase policies, including post sales questions (e.g. order status, shipment status, returns)

Keys for success

Experience: * Minimum 2 - 5 years of experience in a call centre or service centre environment, preferably within the luxury retail industry

• Candidates must be able to communicate in English and Thai fluently

Competencies:

• Clear demonstration of a customer first mind-set
• Highly motivated, energetic and inspirational team leader
• Strong interpersonal skills and ability to provide feedback in a constructive and professional way
• Able to work a varied schedule/ shifts including hours/days/nights/holidays and weekends
• Demonstrated agility and ability to deal with ambiguity, solve for both service level problems and the challenges of minute-to-minute change
• Proficient in Microsoft Office including MS Excel skills
• Salesforce knowledge is a plus
• Proven experience in communicating and influencing across job levels with both internal and external partner

Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/\'A\' Level, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As part of the world\'s leading luxury company - LVMH (Moet Hennesy Louis Vuitton), LVMH Fashion Group South East Asia manages 4 brands across Singapore, Thailand and Malaysia (Celine, Kenzo, Givenchy and Loewe).

We would like to invite individuals to join us, to embark a new and fulfilling journey with us. Our brand, products, cultural values, blend tradition and innovation; has kindled the dream and fantasy for many of our distinguished clients and employees.

You can visit our website to to find out more about us:

Celine: www.celine.com

Kenzo: www.kenzo.com

Givenchy: www.givenchy.com

Loewe: www.loewe.com

Additional Company Information

Registration No.

201414789D

Company Size

1 - 50 Employees

Average Processing Time

14 days

Industry

Apparel

Benefits & Others

Dental, Miscellaneous allowance, Medical, Staff Discount, Uniform will be provided

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