Job Description

Summary

The incumbent reports to the Manager of Partnership Servicing, Operations (Partnership Distribution) and will serve as the first point of contact to business partners on all aspects of post-sales operations. He/she is responsible in ensuring that primary servicing objectives for in-force policies under his/her assigned business channel(s) are met efficiently and effectively, and that servicing requests and enquiries from business partners\' are promptly fulfilled.

Responsibilities

• Serve as the first point of contact to business partners on all aspects of post-sales operations. Key liaison between said business partners and internal units within AIA (customer service, Finance, Compliance, Legal) for policy servicing enquiries/issues
• Handle and attend to incoming enquiries received from business partners within the stipulated turnaround time.
• Follow up and update business partners on status of servicing requests and enquiries through correspondences and formal acknowledgement letters.
• Promote the use of digitalization tools and services offered by the company to business partners
• Resolve issues arising from day-to-day operations, and manage complaints raised by business partners.
• Support the Sales Team in growing the business and achieving sales targets for the respective business channels.
• Ensure adherence to company, regulatory and compliance guidelines at all times.
• Maintain and update SOP/resource libraries to ensure that new workflows and guidelines are incorporated and accurately documented.

Requirements

• Minimum 2 years of working experience (preferably in Insurance Operations).
• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.
• Able to work independently and with a team in a dynamic environment.
• Self-starter who constantly strives for excellence.
• Strong communication skills and ability to effectively influence individuals and teams at all levels of the organization.
• Proficient in Microsoft Excel and PowerPoint.

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

With more than 80 years of successful operations, AIA Singapore is a leading life insurer with one of the largest agency force and dedicated staff locally.

Our commitment to protecting Singapore\'s health and financial future has helped us win numerous accolades including the Singapore Health Award 2014 by the Health Promotion Board as well as Human Resources magazine\'s No.1 Employee Insurance Vendor of the Year for nine consecutive years and No.1 Employee Healthcare Provider of the Year for two consecutive years. AIA Singapore is committed to enrich the lives of both our customers and people. Our dedication to providing our people with a supportive environment that allows them to achieve their career goals has helped us garner HR Asia Magazine\'s Best Companies to Work for in Asia 2014 Award. This is where your capabilities will be stretched and you\'ll be empowered to deliver your best. To find out how you can boost your career, visit our website at http://www.aia.com.sg now.

Additional Company Information

Registration No.

201106386R

Company Size

501 - 1000 Employees

Average Processing Time

8 days

Industry

Insurance

Benefits & Others

Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)

Singapore Post