Job Description

Overview:

The Client Services Manager ensures exceptional end-to-end service delivery, operational efficiency, and client satisfaction across all AsiaNext products and platforms. Acting as a trusted partner and client advocate, this role manages the post-sales relationship, ensuring clients receive timely support, proactive insights, and scalable solutions aligned with commercial objectives.

Key Description:

1. Service Delivery & Issue Resolution


Handle all client enquiries courteously, accurately, and in a timely manner Track and monitor service requests through internal systems, ensuring closure within SLA Act as the escalation point for service issues, coordinating fast and transparent communication between clients and internal teams Collaborate with Sales, Product, Operations, and Technology to anticipate client needs and prevent repeat issues Support onboarding and training for new clients or product releases, ensuring readiness and smooth adoption Maintain accurate billing and service records to ensure transparency and compliance
2. Client Engagement & Relationship Management


Partner with Sales to conduct client meetings, governance check-ins, and product updates Assist in developing client account plans that align commercial objectives with service outcomes Conduct periodic relationship reviews, sharing key service metrics and recommending workflow optimizations Understand each client's business model and trading behavior to ensure tailored and relevant solutions Provide clear, professional communication that positions AsiaNext as a trusted and proactive partner
3. Cross?Functional Coordination & Business Development Support


Coordinate with internal teams to deliver an integrated, high-quality service experience Support onboarding of new clients, managing documentation, testing, and internal handovers Capture and share client feedback to help refine product features and operational processes Identify potential cross-sell or upsell opportunities through regular client interactions Track and report client service metrics such as satisfaction scores, resolution times, and retention

Education and Qualifications:

Bachelor's degree in Business, Finance, or a related field 1-3 years of experience in client service, account management, or operations within financial services, fintech, or trading environments Strong interpersonal and communication skills, with a polished client-facing presence Highly organized and able to manage multiple priorities in a fast-paced setting Familiarity with derivatives, clearing, or crypto markets is an advantage * Detail-oriented, reliable, and motivated by delivering measurable client impact