Job Description

JOB DESCRIPTION POSITION: Client Services ManagerREPORTING TO: Gemma Manning, Managing Director, Gemstar Pte LtdLOCATION: Level 4, 11 New Bridge Rd, SingaporeGENERAL DESCRIPTION OF ROLEManning & Co. is an award winning established international marketing consultancy that specialises in B2B marketing and communications in key sectors including technology/IT, financial and professional services. With offices in Australia (Perth, Brisbane, and Sydney), Singapore and Indonesia, we work with local companies as well as multinationals, and service international clients too in the US and UK.We are searching for a highly motivated and stand out Client Services Manager. We are after someone who loves B2B content and digital marketing and has a strong passion for client services. We are also after someone who excels at communication on all fronts.You preferably will understand agency life as well as have experience working client-side. You will understand B2B and overall the working of consultancy and business more broadly. You will be able to execute detailed marketing communications and PR strategies for clients with minimal management, personally and through account teams.SKILLS/EXPERIENCE REQUIRED A minimum of Three - five years' B2B (or other) marketing experience across sectors including technology/IT and professional services Some level of agency/consultancy experience Strong content writing and communication skills with minimal input Hands on content and digital marketing experience In-depth understanding of B2B marketing and business overall Excellent organisational skills with the ability to work without supervision Hold a marketing, communications or public relations degree or similar tertiary qualification Ability to prioritise and manage multiple tasks, deadlines, quoting, and budgetsGENERAL DESCRIPTION OF ROLE This role reports directly to the Managing Director (MD) and is responsible for delivering excellent client outcomes and helping build excellent client relationships in Asia and elsewhere.This role will be the lead point of contact for assigned clients as well as other clients as required and will need to deliver consulting advice to them while executing on local and international marketing strategies.You will have an understanding of the industries you work in, including the dynamics, issues and direction in which they are heading. You will be able to execute high level marketing communications and PR strategies for clients with minimal management, personally and through account teams.RESPONSIBILITIES Main point of contact for your clients advising and providing marketing advice across all areas of marketing, but in particular content, social and digital. Day-to-day relationships at all levels within each client Work with our strategic planner on the coordination of your client work with the design and production team Produce well written and accurate content, especially short form content (eDMS, LP, social posts etc). Suggest and design social media strategies, especially in LinkedIn Ensuring work is done to the highest standard, deadlines met and enlisting the support/help/advice from the team as appropriate Manage detailed communications with clients responding promptly and delivering successfully to all requests Understand clients' business, be pro-active on clients' accounts Measure and report to clients on ROI and marketing metrics via timely WIP's , agendas, and monthly reports Ensure that 90% of your week is spent on billable client hours Set digital and social strategies for your assigned clients, considering their specific requirementsSkills: Account Management, Digital Marketing, Digital Media, Digital Strategy, Email Marketing, Marketing, Marketing Strategy, Online Advertising, Online Marketing, SEM, SEO, Social Media, Social Media Marketing, Content marketing, B2B marketing, LinkedIn marketingJob Type: Full-timeSchedule:

• Monday to Friday