Job Description

Join Rewardz as a Client Success Associate

----------------------------------------------

At Rewardz, our purpose is simple: to create moments of joy in a world where everyone feels valued.





Founded in Singapore in 2012, Rewardz has been at the forefront of digital transformation in the rewards and recognition space, delivering innovative solutions for employees, customers, and distributors. Our clients include leading global and regional MNCs, including Fortune 500 companies across APAC such as AIG, AIA, Prudential, FAB, and DIB.


We are an operationally profitable company that surpassed an ARR of USD 16 million in 2024, with a bold ambition to reach USD 100 million within the next three years. Rewardz is backed by strategic investors such as Benefit One and Daiichi Life, who continue to support us on our growth journey.





We're a growth-focused, dynamic team of problem-solvers committed to delivering excellence to our clients. Learn more at rewardz.sg.

About the Role

As a

Client Success Associate

, you'll play a key role in supporting our clients' success on the Rewardz platform -- from onboarding and campaign setup to performance tracking and renewals.





This role is ideal for

fresh graduates or early-career professionals

who are analytical, organised, and love building relationships. You'll learn how to manage client accounts, interpret data, and solve real business challenges. Over time, you'll develop into a

Client Success Manager

, leading your own portfolio of clients and driving strategic outcomes.

Key Responsibilities

Client Support & Relationship Building

Assist in onboarding new clients and ensuring a smooth handover from the sales team. Support day-to-day account servicing and client communications. Build rapport and trust with client stakeholders across HR, marketing, and operations.

Campaign & Platform Management

Coordinate campaign setup, reward listings, and platform updates. Liaise with internal teams -- Partnerships, Ops, and Tech -- to ensure accurate and timely delivery. Troubleshoot issues and provide support on client queries.

Data & Reporting

Prepare weekly and monthly performance reports on platform usage and engagement trends. Interpret data and help identify areas for improvement or new opportunities. Support automation and dashboard initiatives to streamline reporting.

Growth & Learning

Shadow senior CSMs during client reviews and presentations. Participate in internal process improvement and product enhancement discussions. Develop your account management, communication, and analytical skills through on-the-job learning.

You Make a Good Fit for This Role If You:

Are a

fresh graduate

or have up to

2 years of experience

in client servicing, account coordination, or related roles (internship or project experience counts). Have strong interpersonal and communication skills, both written and verbal. Apply sound negotiation skills to shape win-win outcomes that drive client satisfaction and business value. Are

analytical and detail-oriented

, comfortable working with data and Excel. Love solving problems and can stay composed under pressure. Enjoy working with people and find satisfaction in helping clients succeed. Are curious, proactive, and motivated to grow into a

Client Success Manager role

within 2-3 years. Thrive in a fast-paced, startup-like environment where you can make a tangible impact.

Location

Singapore (Hybrid work arrangement)

Compensation

SGD 3,200 - 3,600 per month (depending on qualifications and experience)

Opportunities for You

You'll work closely with the

Head of Client Success

and cross-functional teams across Asia. Every day will bring a mix of learning, problem-solving, and collaboration as you help Rewardz deliver moments of joy to clients across the region.





Apply for this role by emailing your resume and a short cover letter to

oneteam@rewardz.sg

, telling us how you can make a difference as part of Team Rewardz.