Job Description

Client Success Manager

Location: Singapore

Key Responsibilities

• Drive service renewals through high client satisfaction
• Identify and position cross-sell and up-sell opportunities in partnership with Sales
• Ensure a working feedback loop with BlueVoyant Product Management that is visible to our clients
• Utilize monthly and quarterly business review cadence to ensure intentional and consistent client communication
• Engage clients to participate in case studies and other marketing events
• Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
• Develop a partner relationship with clients as an advocate and close loop feedback provider
• Track and enable further consumption and adoption of existing BlueVoyant services across their client base
• Participate in client communication activities, both drafting and sending communications and following up as appropriate
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• Build long-term relationships with stakeholders and deeply understand their strategy, goals, and plans
• Contribute to and execute Client Success business plan for clients
• Be the voice of the customer when engaging with internal teams

Expected Outcomes:

• Achievement of Enterprise customers revenue commitment objectives, inclusive of renewals, upsell and cross sell (120%)
• Positive Client satisfaction scores for the Enterprise Accounts segment portfolio as measured by Net Promoter Score or like rating (targets to be determined)

Required Competencies

• Third-Party Risk Management Experience

o Dealt with regulators, internal and external auditors, exam reviews and remediations efforts
o Experience with risk frameworks

• Familiarity of GRC platforms and Enterprise TPRM processes
• Minimum 3 years of Cyber Security Experience
• Good working knowledge of SIEM, Firewalls, EDR's, and IDS/IPS
• Strong peer partnering skills
• Above average written and verbal communication skills
• Above average problem solving and conflict management abilities
• Good attention to detail
• Ability to anticipate client business drivers and risk tolerance and apply industry trend
• Good understanding of Managed Security Service, Third Party Risk and Threat Intelligence delivery processes
• Ability to thrive in a complex and rapidly changing environment

Preferred Qualifications

• Experience in technical customer-facing roles acting as a trusted advisor such as a technical account management, customer success, solutions architecture, technical project management, or similar role.
• 5+ years of hands-on technical client relationship management experience in managed security services
• Security +, Network +, CISSP, and other relevant certifications preferred
• Education: Bachelor's degree in Information Security or related industry experience

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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