Job Description

Client Success Manager

ABOUT AYOCONNECT

Founded in 2016, Ayoconnect is Southeast Asia\'s largest Open Finance API platform. The company is building full stack solutions with the mission to power the leading companies of today and tech unicorns of tomorrow. Its simple but powerful payment stack, banking stack, and data stack help companies of all sizes to move forward quickly and launch banking and payment services in weeks.

Ayoconnect\'s technology solutions are trusted by more than 200 clients, including leading financial institutions and tech companies such as Bank BRI, Bank Mandiri, DANA and Bukalapak.

Headquartered in Jakarta, Indonesia, the company is backed by some of the world\'s most respected VC firms including Tiger Global, PayU, SIG, BRI Ventures, and Mandiri Capital.

ROLES & RESPONSIBILITIES

• Coordination with legal, finance, and operations related with PKS, settlement, invoicing, and flow and any feedback coming from billers
• Follow up for invoice, Integration & monthly fee payment. And PKS, NDA, Sales Order
• Documented and tracking all NDA, PKS, and sales order
• Coordination with legal related with clause that we propose is covered in PKS
• Maintain relation and entertain partners
• Create recurring agenda every month for business and entertain
• Prepare sales order
• Creating invoice with help from finance
• Negotiate contract terms with clients and communicate with legal team
• Monitor project teams to ensure contracts are executed as agreed
• Encouraging clients to buy extras and upselling products
• Tracking database billers or partners
• Coordination with Product or tech team, and compliance related with the regulation if indeed
• Data Driven