Job Description

Cognizant is seeking a dedicated client support Executive to work with a global social media organization. Success in this position requires high adaptability; exceptional critical thinking skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Role Responsibilities:

• Working closely with internal Sales and account management teams to assist with highly fast-paced operational tasks.
• To balance day-to day services, while navigating with the right solutions amongst many internal teams.
• Ideal candidates will be comfortable understanding digital media, have an appetite for research and gathering data insights and the ability to use that to evolve client platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset.
• Must be highly flexible and adaptable, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Skills and experience

Minimum Qualifications:

• BA/BS degree (Graduate) or equivalent experience
• 3 to 5 years working in a digital media / service / sales organization
• Fluent in English & Vietnamese (Witten & Oral) as the candidate needs to interact with Vietnamese speaking clients/customers on a daily basis
• Strong critical and analytical thinking skills: solution mindset, problem-solving, helping nature, passion for client experience
• Must be experienced in business communication - ability to communicate in a relevant and concise manner with exceptional grammar and typing accuracy skills
• Ability to educate customers on policy and product questions
• Ability to comprehend and analyze client situations and apply the right solution
• Ability to effectively prioritize according to fast-changing circumstances and manage multiple tasks while maintaining strict attention to details
• Demonstrated capability to create world-class customer experiences with each and every interaction
• Ability to work independently and as well as a strong team player
• Self-learner interested in both the how and the why
• Ability to follow processes without being blinkered by them
• Highly adaptable and flexible to fast changing environment

Preferred Qualifications:

• Experience in digital media at a major media agency or publisher
• Email support experience
• Post-sales experience; able to deliver product value proposition
• Experience working in and with a global organization

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 19 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.