Job Description

• 
  Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The IT Support Executive will be supporting corporate and store users with all IT tasks.
  
  【 What you will be doing 】
  
  
  • To provide level 1 and 2 troubleshooting and support to corporate and store users.
  • To install, administer, and configure systems (desktop, laptop, mobile devices, etc.).
  • To liaise, manage and work with external vendors for maintenance and services.
  • To assist in training and on-boarding/off-boarding of staff.
  • To ensure the firmware (e.g. laptop, desktop, etc.) is up to date.
  • To maintain and manage IT assets.
  • To develop, establish, and maintain SOP and documentation for any IT-related tasks.
  • To compile and prepare related departmental reports for the HQ IT team in the Korean language
  • Be the point of contact between the Singapore IT team and the HQ IT team to ensure projects and assignments are communicated and executed effectively
  • Other ad-hoc duties as assigned.

• Requirement

  
  【 What they are looking for 】
  
  • Strong in Business level Korean & English language skills to effectively translate, communicate, draft, prepare, and present IT-related reports to the HQ IT Team in South Korea.
  • Possess a Diploma or Bachelor’s degree in Information Technology or related discipline.
  • Minimum 2 years of relevant experience in a retail environment.
  • Possess good knowledge of D365 – Finance, and Operation.
  • Possess basic networking knowledge of TCP/IP, VPN, and switches.
  • High degree of independence, initiative, responsibility, problem-solving skills, and great interpersonal skills

• Working Hour

  9:00 ~ 18:00

• Benefit

  
  【 What they are offering 】
  
  • Variable Bonus : Up to 10% of annual remuneration subject to corporate's and employee's performance
  • Annual Leave: 14 Days
  • Medical Benefit : Dental / Outpatient Medical