Job Description

Overview for Clinic Assistant:

1. Clinic Assistant Objectives:

• Handle all general administrative duties and assist in the daily operations of the clinic(s) including patient escort, collection and/or delivery of medical reports, scheduling appointments for patients (including imaging services, healthscreening, partner specialists etc).
  

• Responsible for general office duties such as responding to all email enquiries and incoming calls promptly.
  

• Perform weekly stock taking for high movement drugs, high costing drugs and any near expiry drug.
  

• Ensure the accuracy and timeliness for each patient bill such the ensuring that there is no outstanding payment owed by each patient, prompt submission of claims etc. This includes tracking and collation of amount receivable from patients, hospitals, and insurances etc.
  

• Responsible for the daily submission of claims to the relevant claims portal. This includes Third Party Administrator Portal, Insurance Provider Portal, Mediclaim Portal etc.
  

• Responsible for end of day submission of payment invoices report. To work closely with Finance to ensure that all payments are accounted for. This includes patient refund (if any), rectification of any submission error etc.
  

• Responsible for ordering of weekly lunch, maintaining office supplies, collecting letters from the letter box, providing resource support for organising events, arrangement and coordinating equipment delivery, and maintenance etc.
  

• Responsible for purchasing (including services) as assigned such as making and collecting of name cards, scheduled carpet cleaning etc.
  

• Ensure that the clinic(s) are always clean and orderly.
  

• Other administrative duties as assigned.
  

• Possess a Diploma or equivalent.
  

• At least 3 years of working experience preferably in a healthcare or clinic work environment.
  

• Good knowledge and experience on claims submissions (Eg. Third Party Administrator Portal, Insurance Provider Portal, Mediclaim Portal etc).
  

• Meticulous.
  

• Good working knowledge of Plato and/or Mediclaim Portal will be a plus.
  

• Able to work in fast paced and challenging environment.
  

• Proficient in MS Office.
  

• Team player, responsible and good communication.
  

• Willing to grow with the clinics.
  

• 5.5 work days week.