Job Description

Designation : Clinic Assistant Salary Range : $2,300 - $2,800 Working Days : 5-day work week & 2 off days (1 off day on weekdays + 1 off day on weekends) Working Hours:

• Upper Thomson Clinic : 8.30 am - 6.15 pm / 11.45 am - 9.30 pm
• Jurong Clinic : 9.30 am - 7.15 pm
• East Coast Clinic : 9.30 am - 7.15 pm

Work Location :

• Upper Thomson Clinic : 200 Upper Thomson Road, #01-10, Thomson Imperial Court , Singapore 574424
• Jurong Clinic : 253 Jurong East Street 24, #01-227,Yuhua Village Singapore 600253
• East Coast Clinic : 171 East Coast Road, #01-06, Singapore 428877

_____________________________________________________________________________________________________________________________ Important Note : Please read the full Job Responsibilities & Requirements very carefully before deciding whether you have the skills, knowledge, and experience that we are looking for (as stated below). _____________________________________________________________________________________________________________________________

We are thrilled to share that with the growing customer base and business; our ORG workfamily is Expanding! Having said that, we are actively looking for a Clinic Assistant who has a great passion and interest in TCM, who is passionate about helping people by delivering a high level of care to others, and to improve the well-being and quality of life of the people we serve.

A Good Life begins with a Good Company, and Employee Growth is our DNA.

Let's Join the Team and Grow old with us!

The Company:

Oriental Remedies Group (ORG) is a leading patient-centered healthcare provider offering effective treatments grounded in Traditional Chinese Medicine (TCM) and enhanced with medical technology. In 2021, Oriental Remedies Group was awarded TCM CLINIC OF THE YEAR IN ASIA PACIFIC by Global Health Asia Pacific.

In ORG, we execute a high level of care and respect for our patients and aim to empower a wellness community for all mankind - through our cutting-edge technology and excellent bilingual service for everyone! At the core of our vision is to empower communities to lead a healthy and fulfilling life. We believe that with quality and targeted care, we are able to reduce suffering and improve patients' life quality to #BeTheBestYouCanBe. #TCMclinicoftheyearinasiapacific #globalhealthasiapacificawards2021 #employerofchoice #extraordinaryemployer #greatplacetowork #bestemployeeexperience #morethanjustajob #careergoals #lifeinORG


Job Responsibilities:

• To provide administrative support, including handling registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• To attend and handle all customer inquiries, provide quality assistance to patients to ensure great hospitality, and build long-term customer relationship management.
• To maintain detailed and accurate treatment records of patients and support the clinic's day-to-day operations.
• To deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• To discuss with the physicians to develop suitable treatment plans for every patient. And to check and dispense medication to patients as prescribed by the physicians.
• To perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness. (The experienced senior physicians will provide in-depth training).
• To connect with patients, follow-up on patients' treatments, monitor, assess, and journey patients through their recovery process to help the patient achieve the desired results.
• To engage in interactive communications with patients to share and educate patients about the clinic products and services effectively.
• To aim to achieve monthly personal and company sales targets without hard selling as we advocate no hard sales.
• To assist in monthly or quarterly clinic promotional activities and propose and contribute to new strategies for business growth.
• To perform the packaging and labelling activities of medications.
• To sanitize and maintain the tidiness and cleanliness of the treatment rooms before and after each treatment.
• To clean up all the equipment used after each treatment.
• To manage and maintain the tidiness and cleanliness of the clinic.
• To perform any other ad hoc duties as assigned from time to time.
  

Job Requirements:

• Preferably having at least 1-2 years sales experience in the retail/healthcare industry.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates with no prior experience are welcome to apply (Training will be provided)
• Able to commence work immediately/on short notice would be a big plus .
• Bilingual proficiency.
• Possess great passion and interest in TCM or healthcare industry
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Customer-focused, Self-motivated, sales and service-oriented
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Proactive, Enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player and possess excellent interpersonal and communication skills.
  

Job Highlights:

Working Days : 5-day work week & 2 off days per week. (1 off day on weekdays + 1 off day on weekends)

Working Hours :

• Upper Thomson Clinic : 8.30 am - 6.15 pm / 11.45 am - 9.30 pm
• Jurong Clinic : 9.30 am - 7.15 pm
• East Coast Clinic : 9.30 am - 7.15 pm

Work Location:

• Upper Thomson Clinic : 200 Upper Thomson Road, #01-10, Thomson Imperial Court , Singapore 574424
• Jurong Clinic : 253 Jurong East Street 24, #01-227,Yuhua Village Singapore 600253
• East Coast Clinic : 171 East Coast Road, #01-06, Singapore 428877
  

• Annual Leave : 18 days onwards

• Birthday Leave (We believe employee should take a day off to celebrate their birthday with their loved ones)

• Attractive TCM Benefits for yourself and your family members; FOC treatment/services for our employees!

• Competitive and Attractive Salary Package (we believe in caring and investing in our employees’ future)

• Yearly Performance Bonus : Lets progress and be recognized at work and rewarded

• Insurance coverage

• Location: All the clinics are highly accessible to public transport (Bus stops are just right in front of the clinics)

• Great working culture : Fun and enjoyable workplace that embraces Diversity

• Work-life balance/harmony ; Delivering happiness to all our employees.

• Trained and Guided by our own in-house mentorship programme and excellent opportunities for career advancements.

• Receive international training worth more than USD 2,000 to be our certified Electro-Lymphatic Therapy therapist! - https://www.orientalremediesgroup.com/blog/services/electro-lymphatic-therapy/

• Exposure to technological enhanced therapies only available in our clinic - you cannot find in other TCM clinics!

• Clear Progression Plan to grow in the Company; Excellent opportunities to grow and develop an astounding career with Oriental Remedies.

• Expansion plan to have 7 locations by 2025. (Presently 3 clinics )

• Website : https://www.orientalremediesgroup.com

• IG : https://www.instagram.com/orientalremedies/?hl=en

• FB : https://www.facebook.com/Orientalremediesgroup/

• Lazada: https://www.lazada.sg/shop/sprouthealth/

• Shopee: https://shopee.sg/sprout.health
  

Why Join Us? Let Us Tell You Why:

• GREAT CULTURE AND ATMOSPHERE:

Because the people here are Amazing and Crazily Fun. We have cyclists, we have chefs, we have yogists, we have gamers, we have athletes, we have chatty people, we have animal lovers, we have a motivational and inspirational trainer, we have spicy food lovers, and many more. You will definitely love it here in ORG. #workfam

• JAW-DROPPING SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. The people in ORG are the backbone of the Company, and they are the core of everything we do; hence we believe in caring and investing in our employee's future.

• GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit, and in ORG, we firmly believe that our employees' growth, development, and well-being are the most significant factor ever. We want our people to shine brighter than diamonds by instilling values in our people and magnifying their strength. Wait no more and discover a world of opportunity in ORG today.

• DIVERSITY:

Because we are diverse, equity, and inclusion in ORG, we are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, color, ethnicity, etc. We let our people be themself and accommodate each other's differences and grow together.

_______________________________________________________________________________________________________________________ Dear reader, don't ignore this golden opportunity because you deserve to be better and...Happier. So, hurry up and contact us and check it out yourself. You'll find out all the things we state here are accurately true, and it will be love at first sight to ORG . #wewalkthewalk #letsjointheORGteam

GRAB THE BEST OPPORTUNITY, THIS IS IT, APPLY NOW!

Interested candidates, please send your latest updated resume by clicking ''Apply Now,'' or you may contact HR at 81530975 (Whatsapp) / adelinelee@orientalremediesgroup.com

Please include the following in your resume:

1. Earliest availability 2. Reason for leaving the last position (if applicable) 3. Current/ last drawn salary 4. Let us know why you’re a good fit for this role!

Our apologies: only shortlisted applicants will be notified.

Thank You for Applying! Stay Safe!