Job Description

Job Responsibilities:

Oversee day-to-day operations of the medical centre, radiology services and endoscopy clinic (front desk, appointment scheduling, inventory management, patient flow, dispensary and claims) Maintaining quality standards, implementing protocols, and ensuring compliance with healthcare regulations Manage and supervise all clinic staff, including scheduling, training, and performance reviews Manage patient experience, optimise patient flow, complaints resolution, and service recover Maintaining the clinic's physical environment, ensuring cleanliness, and coordinating with maintenance and repair services Prior experience of working in an endoscopy/radiology centre Familiar with MOH, CHAS, PCN and other healthcare programs and accreditations Handle clinic finance (billing, revenue reports, petty cash, claims submissions) Liaise with vendors, suppliers, and healthcare partners Support marketing and business development initiatives Any ad hoc duties assigned by Operations Manager

Requirements:

A diploma/bachelor's degree in healthcare administration or a related field is preferred Minimum 5 years of experience in healthcare or similar setting * Strong leadership, team management, and interpersonal skills are required