Job Description

To assist in supervising the clinic assistants and managing the clinic operations on a day-to-day basis to ensure the smooth running of core duties and operational readiness of the clinic.


Able to lead and supervise a team of clinic nurses/assistants to ensure consistency and efficiency of work on quality care and service standards. Ensure that clinics are running smoothly and resolving operational contingencies. Scheduling of roster for manpower deployment, ensuring smooth implementation of the clinic's monthly roster, monitoring staff leave and coverage. Assist in monitoring and achieving the Monthly Revenue Target with the Resident Doctor and report to the Management on a bi-weekly basis. Assist in the Clinic Inventory portfolio and identification of cost-saving opportunities, including ordering, monitoring of low stock and expiry drugs. Work closely with the other clinic Superiors and attend meetings and ensure all sales and process initiatives are communicated down to the staff in a timely manner. Oversee the administrative support functions and other tasks assigned by the Manager. Ensure tasks are completed in accordance with the deadline given. Training of new staff and feedback through performance appraisal. Track and give feedback on any operational issues to the Manager. Follow up on patients' complex cases for the patient liaison to ensure patient requests are attended to promptly. Orientate and train new staff, execute the training checklist list and update the progress to the Manager on a regular basis. Perform the duties as a clinic nurse when rostered at the counter when in need. Any other duties assigned by the doctors and the clinic manager from time to time.

Requirements

Higher NITEC or Diploma in relevant disciplines (healthcare) with a minimum of 1 year of clinic operation experience Prior experience as a clinic assistant/nurse is required Possess strong people management skills Excellent interpersonal and communication skills Able to multitask and work under pressure Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses,) Possess good interpersonal and communication skills. * Able to work staggered hours shift /weekends/PH.