Job Description

Line of Communication

• The Clinic Executive will report to the Clinic Manager.

• Candidates to assist in the provision of a high quality and effective personalised breast imaging and intervention services.
• To be an integral part of the team in supporting the daily operational functions of the Centre.

• Welcome visitors in a warm and friendly manner, determine the nature and purpose of visit, and direct or escort them to a specific location where they\xe2\x80\x99ll be attended to and guide them through the clinic\xe2\x80\x99s procedures.
• Connect and rapport with visitors and patients at the clinic; making them feel at home as well as able to collect as much information as possible.
• Ensure complete service delivery in handling patients.
• Perform frontline operations of the centre including, but not limited to, patient registration, handling appointments, providing financial counselling, managing payments and insurance claims and preparing medical reports.
• Respond to emails that arrive using the general office email address.

• Ensure that patients data are accurate and are updated from time to time.
• Process patient\xe2\x80\x99s file and explain the clinic\xe2\x80\x99s policies to them.
• Keep detailed and accurate records of visitor\xe2\x80\x99s requests and of calls received.
• Ensure correct forms used and necessary documents obtained prior to the patient\'s examination.
• Maintain the general office filing systems.
• Operate standard and office equipment on a regular basis, including a copy machine, fax machine and a computer.
• Ensure that stationary needed for the smooth operation of the reception desk is always available.
• Receive deliveries; sort and distribute incoming mail.
• Scan and store completed documents.
• Manage the flow of documentation within the clinic / patient.
• Ensure proper document classification, sorting, filing and proper archiving.
• Maintain confidentiality around sensitive information and terms of agreement.
• Ensure all reports and correspondence are completed on time.

• Prepare medical bills, collect payments and record receipts for services.
• Understand insurance packages and prepare and manage insurance claims.

• Ensure that the Centre is opened at the appropriate time directed.
• Maintain reception area and all common areas in a clean and tidy manner at all times

• Posses excellent oral and written communication skills.
• A good \xe2\x80\x9cpeople person\xe2\x80\x9d and able to relate well with all levels of staff and management.
• Ability to solve problems and manage conflicts effectively.
• Ability to make soundly and timely decisions.
• Results orientated and demonstrates a strong commitment to achieve goals.
• Possess good listening skills and encourages feedback from others.
• Willing to invest in self- development.

• A recognized polytechnic diploma, GCE A / O / NItec qualifications.
• Minimum 3 years experience in customer service or in the healthcare industry.
• Good team player with strong interpersonal and communication skills.
• Customer service oriented and meticulous with a flair for numbers.
• Highly motivated, independent, and adaptable to change.
• Proficient in Microsoft Office applications.
• Knowledge and experiences in handling insurance claims preferred