Job Description

[What the role is]

Looking for a job that actually makes a difference?




Join us at the Forefront of Shaping Healthier Lives









The Health Promotion Board's vision is to make Singapore a nation of healthier people.




Come be a part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change.

[What you will be working on]

The Health Promotion Board is seeking an experienced Clinic Manager to oversee the operations of our counselling clinic for vaping cessation. This role requires a dynamic leader who can manage clinic operations whilst ensuring compliance with the operational requirements and delivering effective cessation support services.

Key Responsibilities

Clinic Operations Management

Ensure adherence to clinic operational protocols and standard operating procedures Manage clinic supplies and facilities to maintain optimal service delivery standards Oversee clinic capacity management and monitor wait times to ensure efficient patient flow Handle registration of attendees on arrival and manage queue systems effectively Coordinate with counsellors and support staff to ensure seamless clinic operations
Daily Operations and Administration

Prepare and manage D-day attendees listings for scheduled appointments Handle clinic administrative matters including patient documentation and correspondence Complete end-of-day closing reports and attendance updates Monitor clinic performance metrics and analyse operational data for continuous improvement Handle escalated cases requiring specialised support
Reporting and Compliance

Prepare monthly clinic operations reports for management Prepare monthly submission reports to other government agencies as required Ensure adherence to Health Promotion Board VOCC operating policies
Quality Improvement and Staff Management

Contribute to workflow and operational improvement initiatives to enhance service efficiency Lead, supervise, and mentor clinic staff including counsellors, administrative personnel, and support workers Conduct performance reviews, identify training needs, and facilitate professional development opportunities Foster a supportive team environment focused on patient-centred care and evidence-based practice Implement quality improvement initiatives to enhance patient experience and treatment outcomes

[What we are looking for]

Requirements


Minimum 3-5 years of experience in clinic management Preferably background in healthcare administration, business management, public health, or related field Demonstrated experience in managing multidisciplinary teams
Skills and Competencies


Strong leadership and people management capabilities Excellent organisational and project management skills Proficiency in healthcare information systems and data management Outstanding communication skills in English; proficiency in local languages advantageous Ability to work with diverse populations, including individuals with addiction issues Strong problem-solving abilities and capacity to work under pressure Experience in preparing detailed operational reports Empathetic approach to working with individuals facing addiction challenges High level of integrity and ability to handle sensitive information confidentially * Attention to detail for administrative and reporting responsibilities