Job Description

Job Responsibilities

• Manage front desk customer service team to ensure the clinic and front desk operations are deployed smoothly day to day and done professionally
• Assign and roster front desk operations for the team
• Ensure the front desk customer team deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
• Ensure appointments are arranged promptly and efficiently in system
• Train team member to answer calls, emails, WhatsApp, setting appointments or customer requests and product information.
• Handling operational issues when it arises and to able to resolve these operational issues promptly
• Able to dispense medications and provide dispensing instructions precisely
• Ensure medical consumables/medications are sufficient and these necessary items are ordered in time
• Provide administrative support maintaining stock levels for all consumables, skin care and medicine, process invoice and payment collectionare prompt and correct.
• Conduct clinic walk-throughs to ensure the clinic is a safe work environment and clinic machines and facilities are operational and maintenance is done regularly
• Managed timely and effective replacement of damaged or missing products
• Ensure all the licences for machines and clinic are maintained and renewed in time.
• Able to prepare memos or prescriptions and handle blood sample.
• Able to do financial counselling to patients and handle insurance filing for Letter of Guarantee and Their Party Administrator claims
• Tally the payments daily and providing a daily sales report
• Other duties which the Company may designate
  

• Candidate must possess at least a Diploma in Business Administration and/or related field.
• Preferably 2 years of related experience in similar role
• Experienced in clinical operations and has worked in Front desk, Customer Service and/or Administrative duties
• Responsible, independent and positive individual who is passionate on the contribution to the growth of the company.
• Excellent customer service with good communication and interpersonal skills
• Has initiative to problem solve and come up with solutions
• The ability to work under pressure.
  

• Basic Salary & AWS
• Performance Bonus